What our customers say

We have 500+ Excellent reviews on Trustpilot. We do not host them here and edit them — you can read them all on Trustpilot, good and bad, in the customers' own words.

Why we push people to Trustpilot rather than a testimonials page

Anyone can put five nice quotes on a page. Nobody can edit Trustpilot. If we have got something wrong, it is on there, and our reply is on there next to it — which is the point.

When a review is anything less than five stars, we ask the customer directly what would have made it a five. That is how the process got to where it is now.

The three things reviews mention most

The preview

If you would like to see your crystal before we make it, tick the preview box when you order. It is free, we will email it within 24 hours, and nothing is engraved until you are happy with it. It is the single thing customers mention most often, because it takes the risk out of a purchase you cannot undo.

Being able to speak to a person

Customers name us in reviews because they have actually spoken to us. There are two of us and we answer our own emails.

The moment it comes out of the box

A 3D crystal photo does not photograph as well as it looks in the hand. That gap is why the reaction on opening it is what people write about.

Leave us a review

If we have made something for you, we would be grateful if you would leave a review on Trustpilot. If something was not right, tell us first and give us the chance to put it right — full no-quibble refund, no hoops, no questions.

Thank you.
Sarah & Shaun

Questions we get asked

Is Forever-Always a genuine UK company?

Yes. We are Shaun and Sarah, and we make every crystal at our own studio in Huntingdon, Cambridgeshire. We have been trading four years and have made over 15,000 crystals. Nothing is outsourced and nothing is imported finished.

How many reviews do you have?

Over 500 on Trustpilot, rated Excellent. They are all public and none of them are hosted or filtered by us.

What happens if I am not happy with my crystal?

Full no-quibble refund — no hoops, no questions. Get in touch and Sarah or Shaun will deal with it personally.