How to Order Your 3D Crystal Photo Gift

Ordering is simple and takes just a few minutes. Here's exactly what to do:

Step 1: Choose Your Shape and Size

Browse our full range and pick the crystal shape that suits your photo and occasion. Hearts are perfect for romantic and sentimental gifts. Rectangles work beautifully for portraits and groups. If you're not sure which size to choose, our shape and size guide will help.

Step 2: Upload Your Photo

Click the upload button on the product page and select your photo from your phone or computer. Any clear phone photo works well. You can even photograph a printed photograph and use that. Don't worry if your image isn't perfect — we review every photo before engraving and will contact you if we have any concerns.

Step 3: Position and Personalise

Use the on-screen tool to position your photo in the crystal shape. Add any text — a name, date, or short message — free of charge. If you'd like more than two lines of text, add a note at checkout describing how you'd like it laid out and we'll handle it.

Step 4: Add to Cart and Place Your Order

Once you're happy, add to cart and complete checkout. Your photo uploads automatically with your order — you don't need to send it separately. You'll receive an order confirmation by email.

Step 5: We Create Your Crystal

Our team in Huntingdon, Cambridgeshire reviews your image, removes the background as standard, and prepares your 3D engraving. If you'd like a free digital proof before we engrave, just mention it in your order notes — we'll email it to you within the hour for your approval.

Step 6: Dispatch and Delivery

Standard delivery is free to mainland UK and takes 3–5 working days. If you need it sooner, 24-hour dispatch is available on all 3D crystal products — just select the express option at checkout.

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Need a Hand?

If you have a question at any point, we're easy to reach. Get in touch via our contact page and we'll get back to you quickly — usually within the hour during business hours.

You can also find answers to the most common questions on our FAQs page.